We provide our fully trained housekeepers (service times dependent on your house size), all the cleaning products, toilet roll, bathroom toiletries and linen. We will make the beds and present your home ready for your guests arrival. Our team will also report on any damages they find in the home plus secure storage of your keys in our warehouse.
Our team will get your home guest ready and our focus is on presentation for guests - this means that within your service time, we will not provide deep cleaning. Deep cleaning is classed as oven cleaning (though we'll always make sure the trays are clean), external window cleaning or mould removal. We will always report on the condition of your home if your home is in need of a deep cleaning service.
We will supply linen with our management service - so you will you have hotel quality linen and your beds will all be made to a hotel standard too.
Each bed linen set includes 100% cotton, high quality sheets and towels for 2 guests: 1 flat sheet (can be a single, double, king or super king), 1 duvet cover, 4 pillow cases, 2 bath towels, 2 hand towels, 2 face towels, plus a hand towel and bath mat per bathroom and a kitchen tea towel. We do not offer a laundry service so we will not wash your sheets and towels.
Home uses a hospitality standard known as triple sheeting, which cocoons the duvet between the sheets. Hospital corners ensure that the duvet remains tightly secured within the sheets.
Our team will message your guest on the day of arrival to confirm they are running on time for your booking time, they will then greet your guest in your home, share the property information and point out any not-so-common-sense aspects of your home. Please let us know these details by filling in this House Manual ahead of your guests’ arrival.
Our team will wait for up to 30 minutes for guests to arrive from the time you book the check-in. We appreciate that travel plans can go awry, and we ask that you and your guest keep us updated if they will not arrive within the allocated 30 minutes. If your guest runs late, we will leave the key in a lock-box and let the guest know how to access the key and enter the home. All information will be communicated by phone.
We always liaise with guests to arrange a check out time usually at 10am in the morning. We can allow for a late check-out except when there is a back-to-back booking.